Ordering Information:
You may start the ordering process by visiting our LogoMall – select your items, view your company’s logo on items, select quantities, etc. Then just click the Place Order button to be contacted by a customer service representative to finish the order by providing you with an estimate and contract.

You may also place orders in person or over the phone.

Artwork
Transmit your art to us at info@crownprintwear.com. We will inspect your art at no cost to ensure it meets the specific requirements needed for a professional result on the product you selected. Please provide your artwork as clean line art. Digital images should be layered vector art (.eps, .ai, .cdr type files). Bitmapped or raster art is not acceptable. If minor art changes are required, we will make them free of charge and only with your approval. For significant modifications, we charge $45.00 per hour with a $30.00 minimum charge. Images and logos must be converted to digital images for embroidery. A one time digitizing fee will apply and is based on the number of stitches (000’s).

Trademark & Logo Use
By submitting, in any format, a logo or trademark, you and/or your company are representing that you are authorized to use it in the method you are requesting. Logos appearing on this web site are the property of their respective owners, are used for the purpose of display only, and do not imply endorsement or recommendation of this site.

Setup Charges
Setup charges cover pre-production costs such as digitizing, artwork, screen or machine preparation and vary according to embellishment method. These charges will be clearly stated in your customized estimate and must be approved by you in advance. Setup charges generally apply to the initial order of a specific product.

Over/Under Runs
Due to the manufacturing processes used by our suppliers, shipping and billing of up to 10% over or under the quantity ordered may occur. You will be charged for what you actually received. If an exact quantity is required for items under $10.00, an additional charge may be incurred and you will be notified prior to production.

Sales Tax
All orders shipped to or paid for by companies, individuals or organizations in the State of Texas will be charged 8.25% sales tax unless certified as resellers or tax exempt. Please notify us if your state requires payment of sales tax on internet orders.

Shipping Information
CrownPrintWear is able to ship orders globally using UPS and FED EX (unless otherwise requested). Ground service will be requested unless next day, 2nd day or 3rd day delivery is specified. International shipments will be quoted separately. Freight charges can be estimated and added to your invoice when the order is placed, or can be billed to your UPS or FED EX account. All shipments require a signature at receipt and are insured. If items are lost or damaged in transit, claims must be filed by you with the freight carrier.

Methods of Payment
All first-time orders require payment in full when completed order is received. CrownPrintWear accepts checks, cash, MasterCard, Visa and Discover Card. Unpaid balances are subject to 1 1/2 % monthly service fee.

Cancellations/Changes
If the production process has not begun on an order, a 25% re-stocking fee will apply on cancellations or changes. If production has started, an order cannot be changed or cancelled.